yesterday was not a cheery day for me.
not sure about the social blogosphere etiquette about sounding off on air;
however, here goes. (sorry in advance).
have been really enjoying my etsy business and have met many generous people.
unfortunately this week i have encountered my first dud!
a woman in australia has completely destabilised me with her intransience, and meanness.
she ordered 5 items from me which i posted to her on the 02.11.10 in 2 seperate packages.
the first was more like a letter which she apparently recieved after about 5 days.
the second was a small parcel which seemingly she still has not recieved.
now i understand that this seems odd, however from contact with other long distance
clients i have come to realise that packages can take 3 weeks or more to arrive to far flung places.
i have tried to politely explain this to her and asked that she wait until the end of the month
to see if her orders arrive. i have promised a refund the start of december
should the package not turn up. to me this seems reasonable?
however, she has chosen to leave negative and less than honest feedback on my etsy store
and has descimated my credibility with her nasty comments.
i wonder if, should the package arrive soon, and not be lost in the postal void for good,
she will have the decency to retract her comments and eat humble pie?
i am so sad and disappointed and my blood is fizzing; where is the trust?
so, the upshot is i have the 'ups' man passing by next week to see if i can
organise a more efficient, yet still cost effective, shipping solution.
(post script: thanks to loyal clients for your support).
still i managed to isolate myself yesterday and create this little delight...
matter 2. 2010